Last updated: December 19, 2025
Lumea Living Inc. (“Lumea Living”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of personal information in our custody or control. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website, www.lumealiving.ca (the “Website”), in accordance with applicable Canadian privacy laws.
This Privacy Policy applies to personal information collected through the Website, including when you contact us or submit an inquiry regarding our services.
1. Applicable privacy laws
We comply with Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector privacy legislation, including British Columbia’s Personal Information Protection Act (PIPA) and Alberta’s PIPA, where applicable.
2. Personal information we collect
When you interact with our Website, we may collect the following personal information:
- First and last name
- Email address
- Telephone number
- Postal code
- Information you voluntarily include in your inquiry
We do not currently collect sensitive personal information, payment information, or user-generated files through the Website.
3. How we collect personal information
We collect personal information directly from you when you:
- Submit an inquiry or contact form on the Website
- Communicate with us by email or telephone
We do not currently use cookies, analytics tools, or tracking technologies. If this changes in the future, this Privacy Policy will be updated accordingly.
4. How we use personal information
We use personal information for the following purposes:
- To respond to inquiries and communicate with prospective clients
- To provide information about our services
- To manage our client relationship management systems
- To operate and improve our business and Website
- To comply with legal and regulatory obligations
We do not sell or rent personal information.
5. Consent
By submitting personal information through our Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information below.
6. Third-party service providers & cross-border processing
We use third-party service providers to support our business operations, including a customer relationship management platform (Thryv).
Some personal information may be stored or processed outside of Canada, including in the United States, and may therefore be subject to the laws of those jurisdictions. We take reasonable steps to ensure that third-party service providers protect personal information using safeguards appropriate to the sensitivity of the information.
7. Safeguards
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
8. Retention of personal information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
9. Access and correction
You have the right to request access to, and correction of, personal information in our custody or control, subject to limited legal exceptions.
Requests may be made by contacting us using the information below.
10. Children’s privacy
Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to this privacy policy
We may update this Privacy Policy from time to time. The most current version will be posted on our Website with the effective date noted above.
12. Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Lumea Living Inc.
Toronto, Ontario, Canada
hello@lumealiving.ca